Privacy Policy
Effective date: October 9, 2026. DocSana (a FindBestDoc product) is a directory. We collect as little as possible and never sell what we collect.
DocSana™ is operated by FindBestDoc LLC, Austin, TX.
What we collect
- Searches. We log searches in aggregate to improve results. We don't tie searches to your identity.
- AI assistant. When you chat with DocSanaAI, your message is scrubbed of personal details and sent to Anthropic, whose Claude models power the assistant, to generate the reply. We do not store chat transcripts.
- AI assistant. When you chat with DocSanaAI, your message is scrubbed of personal details and sent to Anthropic, whose Claude models power the assistant, to generate the reply. We do not store chat transcripts.
- Contact and booking requests. When you request a time slot, ask a practice to contact you, or email a provider, we keep your name and phone number or email so the practice can respond. Slot-hold requests are sent to the provider — we keep a record so we can show providers their incoming requests.
- Provider listings. Providers who claim profiles give us contact and practice details: bio, specialties, insurance, booking links, photos, and video intros. Contact emails are never shown publicly. Providers may connect their calendars so we can show real availability — we read only free/busy times, never appointment details.
- Provider Q&A. Questions and answers providers publish are public by design — they appear on DocSana with the provider's name.
- Verification details. When a provider verifies their identity, we keep a record of the verification (never the code itself) to prevent unauthorized claims. Providers receive a private DocSana Verified ID for their records.
- Basic analytics. We count profile views and anonymous button taps (calls, emails, booking clicks) so providers can see how their listing performs. These counts are anonymous — we never track who clicked.
Text messages (SMS)
What we send. If you choose text verification or text notifications, DocSana sends one-time verification codes and account-related messages (such as booking-request confirmations) to the phone number you provide. We do not send marketing texts.
How you opt in. You opt in by entering your phone number and checking the consent box wherever a phone number is requested. The box is never checked by default.
Cost and opt-out. Msg & data rates may apply. Reply STOP to opt out at any time; reply HELP for help. After you opt out, we will not text that number again unless you opt back in.
What we never do
- We never save patient chat transcripts.
- We never sell your data to anyone, for any reason.
- We never use patient data to train AI models.
- We never share your email or phone number with advertisers.
- We never ask for medical records or protected health information. Do not send us PHI.
Cookies
We use a small number of cookies: login sessions for providers, and basic preferences. No third-party advertising cookies.
Your rights
Ask us to see, correct, or delete your data any time at our contact page. Providers can update or remove their listings from the provider dashboard.
Questions
Privacy questions: reach us via the contact form with topic "General question".